Returns Exchange
Return & Exchange Policy
General Policy
At PrintFy 3D, we stand behind our products. However, due to the technical nature of 3D printing equipment and materials, special return conditions apply.
Product Return Conditions
| Product | Return Window | Condition | Restocking Fee |
|---|---|---|---|
| 3D Printers | 7 days | Unused, original packaging | 15% if opened |
| Filaments | 14 days | Unopened, sealed packaging | None if sealed |
| Resins | 7 days | Factory sealed only | 25% if opened |
Warranty & Defective Products
Manufacturer's Warranty
All 3D printers come with a 1-year limited warranty covering manufacturing defects. Warranty does not cover:
- Damage from improper use
- Normal wear and tear
- Consumable parts
- Third-party modifications
1
Report the Issue
Contact support@printfy3d.com with:
- Order number
- Photos/videos of defect
- Issue description
2
Diagnosis
Our engineers will assess the issue within 3 business days
3
Resolution
Approved claims will receive repair, replacement, or refund
Return Process
2
Receive RMA Number
Included in approval email
3
Package & Ship
Address: PrintFy 3D Returns, 5 El Aslaky Street, Maadi, Cairo
Customer pays return shipping
4
Receive Refund
Processed within 5-10 business days
Non-Returnable Items
- Opened resin bottles
- Used filaments
- Custom 3D printed items
- Activated software licenses
- Clearance/discounted items