Shipping Policy
Comprehensive guide for order processing, shipping methods, customer responsibilities, restrictions, and claims via Bosta, Aramex, and Mailers
1. Order Processing
1.1 Processing Time
All orders are processed within 1–2 business days (excluding weekends and holidays) after payment confirmation.
Important: Processing time begins when payment is confirmed, not when the order is placed. Orders placed after 2 PM EET will be processed the next business day.
1.2 Order Verification
For security purposes, additional verification may be required for:
- First-time customers
- Orders exceeding 10,000 EGP
- International shipping requests
2. Shipping via Bosta
2.1 Regions & Rates (up to 20kg)
| Region | Details | Shipping Fee | Return After Delivery | Return Without Delivery |
|---|---|---|---|---|
| 1 (Cairo & Giza) | up to 20kg | 70 EGP | 77 EGP | 57 EGP |
| 2 (Alexandria & Beheira) | up to 20kg | 76 EGP | 83 EGP | 63 EGP |
| 3 (Delta & Canal Governorates) | up to 20kg | 85 EGP | 89 EGP | 70 EGP |
| 4 (Fayoum, Beni Suef, Minya, Assiut, Sohag) | up to 20kg | 97 EGP | 103 EGP | 84 EGP |
| 5 (Upper Egypt, Red Sea, Matrouh) | up to 20kg | 111 EGP | 118 EGP | 98 EGP |
| 6 (North Coast) | up to 20kg | 115 EGP | 121 EGP | 102 EGP |
| 7 (North/South Sinai & New Valley) | up to 20kg | 130 EGP | 136 EGP | 117 EGP |
2.2 Non-Covered Areas
- Alexandria: Desert Road sector, beyond km 107, El-Aghrabat, etc.
- Ismailia: El-Qantara East, Abu Suweir, desert areas, etc.
- (Full list available upon request)
3. Shipping via Aramex
3.1 Regions & Rates (up to 5kg + per additional kg)
| Region | Base Fee | Per +1kg | Return After Delivery | Return Without Delivery |
|---|---|---|---|---|
| 1 (Cairo & Giza) | 86 EGP | 9 EGP | 86 EGP | 86 EGP |
| 2 (Alexandria & Suez Canal) | 86 EGP | 9 EGP | 103 EGP | 103 EGP |
| 3 (Delta & New Cairo) | 86 EGP | 9 EGP | 86 EGP | 86 EGP |
| 4 (Fayoum, Beni Suef, Minya, Assiut, Sohag) | 103 EGP | 11 EGP | 103 EGP | 103 EGP |
| 5 (Upper Egypt, North Coast, Matrouh) | 103 EGP | 11 EGP | 103 EGP | 103 EGP |
| 6 (New Valley & North Sinai) | 103 EGP | 11 EGP | 103 EGP | 103 EGP |
3.2 Non-Covered Areas
- Shalatin, Wadi Dar El Adhra, and other remote locations
4. Shipping via Mailers
4.1 Regions & Rates (up to 10kg + per additional kg)
| Region | Base Fee | Per +1kg | Return After Delivery | Return Without Delivery |
|---|---|---|---|---|
| 1 (Cairo & Giza) | 74 EGP | 9 EGP | 74 EGP | 74 EGP |
| 2 (Alexandria) | 81 EGP | 10 EGP | 81 EGP | 81 EGP |
| 3 (Delta) | 89 EGP | 12 EGP | 89 EGP | 89 EGP |
| 4 (Suez Canal) | 96 EGP | 13 EGP | 96 EGP | 96 EGP |
| 5 (Upper Egypt, Red Sea, Matrouh) | 118 EGP | 14 EGP | 118 EGP | 118 EGP |
| 6 (New Valley & Sinai) | 177 EGP | 15 EGP | 177 EGP | 177 EGP |
4.2 Non-Covered Areas
- Various restricted zones such as urban districts and remote desert areas
5. Customer Responsibilities
5.1 Address Accuracy
Customers must ensure the shipping address is complete and accurate. We are not responsible for:
- Undeliverable packages due to incorrect addresses
- Additional shipping fees for address corrections
- Lost packages due to recipient-provided errors
5.2 Delivery Acceptance
By placing an order, you authorize:
- Delivery personnel to leave packages at your specified address without signature unless requested
- Neighbors or building staff to accept delivery on your behalf
Important: Inspect packages immediately upon delivery. Report any visible damage within 24 hours to support@printfy3d.com with photo evidence.
6. Shipping Restrictions
6.1 Prohibited Items
We cannot ship:
- 3D printers containing lithium batteries internationally
- Resins exceeding 1-liter volume
- Any items prohibited by Egyptian export laws
6.2 Weather Delays
Extreme weather may delay shipments. We are not liable for delays caused by:
- Sandstorms
- Flooding
- Other force majeure events
7. Damage & Loss Claims
7.1 Damage During Transit
- Refuse delivery and note “Damaged” on the receipt
- Take photos of packaging and contents
- Email evidence to claims@printfy3d.com within 48 hours
7.2 Lost Packages
For packages not delivered within 10 business days of shipment:
- We will initiate trace procedures with the carrier
- Claims may take 15–30 days to resolve
- No refunds will be issued until the investigation completes
Non-Refundable Fees: Original shipping fees are non-refundable for lost/damaged packages. Return shipping for replacements is at customer expense.
8. Policy Changes
We reserve the right to modify this policy at any time. Changes become effective immediately upon posting to our website.
Effective Date: June 1, 2023
Last Updated: May 30, 2024
